We at Mr. Appliance of Nashville are looking for qualified professionals to join our team. We offer competitive compensation packages, complete training programs, and fast track advancement.We are a local, family owned and operated appliance repair company in the middle Tennessee area serving Nashville and Clarksville. We live our code of values of Respect, Integrity, and Customer Focus while having fun in the process!As a Customer Service Representative, you are a key member of the team and are often the first person a customer interacts with. You are responsible for handling service requests and other customer support and office administrative tasks. Exemplifying our code of values, you show respect and courtesy to all customers and employees.This position may be right for you if you are pleasant, and positive, self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Benefits:

• Health Insurance
• Dental
• Life
• Vision
• 401k Plan with match
• Sick Pay
• Vacation Pay
• Holiday Pay
• Weekends Off
• Compensation depends on ability

Job Requirements and Competencies:

• Positive Attitude/pleasant personality
• Team player who can work independently
• Good interpersonal skills
• Strong customer service skills and ability to speak with customers without getting overwhelmed
• Advanced organizational skills and ability to multi-task
• Proficiency in using office computers, email and Microsoft Office Suite
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• A current driver’s license in good standing
• Able to pass drug test.
• Minimum requirement of High School Diploma or equivalent.

Specific Responsibilities:

• Receive incoming calls in professional, empathetic and courteous manner
• Create Purchase Orders, receive in parts for techs returning to jobs, manage day-to-day dispatch board
• Support the service cycle for a team of technicians
• Handle transactions and banking deposits
• Perform some marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer questions or concerns
• Perform other duties as needed which may include cross-training in related positions

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.This position requires light physical effort. Continuous mental and visual attention required. The job may be performed while sitting or standing. Eyesight correctable to 20/20 required. Ability to lift up to 25 lbs. unattended.
Position Summary Primary responsibility is to assist customers with appliance repairs by collecting detailed and accurate information from the customers, coordinating customer requests with technician availability and expertise, and scheduling customer appointments in a timely and professional manner to best serve the customers’ needs and represent the company; ordering and receiving parts requested by technicians on his/her team as needed, when needed, in a timely manner and updating technicians and customers on the part order status and schedule changes until the repairs are completed; receiving and posting payments for outstanding invoices.
We are actively interviewing for this position - Apply today and our hiring manager will follow up!

Notice

Mr. Appliance LLC is the franchisor of the Mr. Appliance® franchised system. Each Mr. Appliance® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Appliance LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Appliance LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

• Acknowledgement

I acknowledge that each independent Mr. Appliance® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Appliance LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Appliance LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.