As a Customer Service Representative (CSR), you will handle the entry of new customer orders, including checking stock, pricing, availability, lead time, confirmation of ship date and other issues related to order entry. Our warehouse personnel handle the fulfillment, but the CSR is in charge of handling the customer. Most orders are received via email, phone or via our website. The order volume can range from 20 to 60 orders per day.

Working from our offices in Coppell, Texas, you will primarily be in the office on Concote’s ERP software, Epicor. The training that we will provide, coupled with customer service skills, work ethic, and self-motivation will translate into sales success and monetary rewards

Key Accountabilities

● Receive and review customer orders

● Enter orders into our ERP software system for fulfillment print and review picking tickets for accuracy

● Check stock and availability and confirm ship date to the customer

● Support Customer with general inquiries and information about company and products

Job Requirements

● Experience handling customers in an industrial business to business environment

● Proficient using standard Microsoft Office products including MS Outlook, Word and Excel

● Detail oriented with attention to accuracy

● Consultative mind-set with excellent communication and presentation skills

● High energy, disciplined and self-motivated team player willing to work with sales, accounting and warehouse personnel

●Must pass background check and drug screen

Job Type: Full-time

Pay: $32,000.00 - $36,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Coppell, TX 75019: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have customer service experience in Business to Business? Dealing with actual product?

Work Location: In person

Please Note :
toshibalba.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, toshibalba.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.