Customer Care Representative Job at Farmers Insurance Group
We are Farmers!
We are… more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! We are Farmers!
Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career!
Location Requirements
Candidate reside in one of the following states:
- Florida
- Georgia
- Michigan
- Texas
Job Summary
- Consults effectively with internal and external customers relating to insurance needs, eligibility and solutions to provide a positive customer experience.
- Utilizes in-depth knowledge of Company products and services while working across multiple lines of insurance and within multiple technology platforms within a fast-paced, dynamic, contact center environment.
Education Requirements
- High school diploma or equivalent required. Associates degree or progress towards the completion of Bachelor's degree preferred.
- Personal Lines or Property and Casualty license may be required for this role.
- In addition, Farmers Insurance will pay for you to obtain the license required for this position! A licensing exam must be obtained within a designated number of attempts.
Essential Job Functions
- Resolves customer and agent inquiries, solves problems related to policies.
- Consults effectively throughout the insurance life cycle relating to coverage, renewals, cancellations, pricing and other general service related requests.
- Utilizes multiple system platforms to conduct research, identify processes and review prior transactions to make sound decisions and recommendations to customers.
- Maintains accurate system documentation of customer interactions or transactions, details of inquiries, complaints, or comments, as well as action taken.
- Acts as an advocate of the business to identify new coverage opportunities, retain customers and recommend Farmers Insurance to others.
- Identifies trends in service and escalates concerns to leadership.
- Refers unresolved customer issues to appropriate department for further investigation and handling.
- Partners with various departments including Policy Support, Claims and Underwriting in responding to or assisting to resolve customer concerns.
- May work with external vendors to further solve for or respond to customer needs.
- Builds knowledge and industry acumen through self directed learning to contribute updated content to Knowledge Management system for department use.
- Stays current with underwriting and policy guidelines, and other updates including Department of Insurance requirement changes.
- May provide peer support.
- Performs other duties as assigned.
Physical Environment
- This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.
- Sits or stands for extended periods of time, up to a full work shift.
- Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
- Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
- Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
- Visually verifies and reads information.
- Visually locates material, resources and other objects.
- Ability to operate a computer for extended periods of time, up to a full work shift.
- Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.
Experience Requirements
Job Location(s): US - OH - Remote, US - FL - Davie, US - FL - Fort Lauderdale, US - FL - Fort Myers, US - FL - Ft Lauderdale, US - FL - FtLaudrdle-49th, US - FL - Gainesville, US - FL - Jacksonville, US - FL - Jacksonville, US - FL - Jcksnvl-Fortun, US - FL - Jcksnvl-Slsbry, US - FL - Juno Beach, US - FL - Kissimmee, US - FL - Lake Mary, US - FL - Lake Mary-Colnl, US - FL - Lakeland, US - FL - Maitland, US - FL - Maitland-Keller, US - FL - Maitland-Lucien, US - FL - Miami, US - FL - Miami-57th, US - FL - Miami-Brickell, US - FL - Miami-Lagoon, US - FL - Miramar, US - FL - Naples, US - FL - Ocala, US - FL - Orlando, US - FL - Orlando, US - FL - Palm Beach Gdns, US - FL - Plantation, US - FL - Plantation-900, US - FL - Remote, US - FL - Sarasota, US - FL - StPetersburg, US - FL - Tallahassee, US - FL - Tampa, US - FL - Tampa-Riga, US - FL - Tampa-Rocky Pt, US - FL - Tampa-W Shore, US - FL - W Palm Beach, US - FL - Winter Haven, US - GA - Alpharetta, US - GA - Alpharetta13010, US - GA - Athens, US - GA - Atlanta-CrPoint, US - GA - Atlanta-Exchnge, US - GA - Atlanta-Gallera, US - GA - Atlanta-Summit, US - GA - Augusta, US - GA - Columbus, US - GA - Macon, US - GA - Remote, US - GA - Roswell, US - GA - Savannah, US - MI - Caledonia KLake, US - MI - Caledonia KM1, US - MI - Caledonia KM2, US - MI - Caledonia PDC, US - MI - Detroit, US - MI - Detrt-26957NWHy, US - MI - FarmingtonHills, US - MI - Grand Rapids, US - MI - GrandRpd-44thSt, US - MI - GrandRpd-Penins, US - MI - Howell, US - MI - Lansing, US - MI - Livonia, US - MI - Novi-CabotDrive, US - MI - Novi-OrchardHil, US - MI - Okemos, US - MI - Remote, US - MI - Southfld-Evrgrn, US - MI - Southfld-TTSqr, US - MI - Troy, US - TX - Addison, US - TX - Amarillo, US - TX - Arlington-2201, US - TX - Arlington-Lamar, US - TX - Austin-BrodieLn, US - TX - Austin-Director, US - TX - Austin-E 6th St, US - TX - Austin-GrtHills, US - TX - Austin-Interegl, US - TX - Austin-LngVista, US - TX - Bastrop, US - TX - Beaumont, US - TX - College Station, US - TX - Corpus Christi, US - TX - Cypress, US - TX - Dallas-DallasPy, US - TX - Dallas-Greenway, US - TX - Dallas-Merit Dr, US - TX - Dallas-Quorum, US - TX - Dallas-RossAve, US - TX - Edinburg, US - TX - El Paso, US - TX - Grand Prarie, US - TX - Houstn-10343SHt, US - TX - Houstn-11700, US - TX - Houstn-2000SHtn, US - TX - Houstn-363NSHtn, US - TX - Houstn-CityWest, US - TX - Houstn-Eldridge, US - TX - Houstn-KatyFrwy, US - TX - Houstn-Richmond, US - TX - Hutto, US - TX - Irving, US - TX - Lewisville, US - TX - Lewisville-1945, US - TX - Longview, US - TX - Longview-Mrshll, US - TX - Lubbock, US - TX - Lufkin, US - TX - McAllen, US - TX - McAllen-S 10th, US - TX - Midland, US - TX - Plano, US - TX - Plano-DallasPy, US - TX - Plano-Intl., US - TX - Remote, US - TX - Round Rock, US - TX - SnAnto-1100NWLp, US - TX - SnAnto-4801NWLp, US - TX - SnAnto-Convent, US - TX - SnAnto-H10Wst, US - TX - SnAnto-ShriAn, US - TX - Stafford-Kirkwood, US - TX - Taylor, US - TX - Victoria, US - TX - Waco
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