Job Title Case Manager

Reports to Program Manager

Status Full-Time, Non-Exempt

Location Norwalk

Mission Statement: AFH provides a continuum of housing and an array of services to support homeless and low income families and adults to secure a stable home, to be an active part of their community, and to achieve a self-sustaining way of life.

SUMMARY

The Case Manager will travel to multiple locations primarily in the Los Angeles County area to case management and assist with clients with attainment of housing and recovery support service. The Case Manager’s primary responsibilities are to outreach and engage new clients, coordinate housing, support clients with mental and primary health recovery services, and ensure community integration. The person in this position will use harm-reduction model to help maintain the highest quality services and foster collaboration between clients and programs. This person is required work a 40-hour work week and may find it necessary to work some evenings and weekends to meet with clients. This position may be called upon to also support Orange County areas if workflow deems it necessary.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Maintain a caseload of up to 20-25 clients for case management services
• Engage individuals to determine motivation and eligibility for housing
• Complete intake package to submit to Program Manager for revision prior to enrolling the client in HMIS
• Enter notes in HMIS within 24 hours of client contact and document all activities
• Assist clients to find a safe place to live and contact property managers and landlords to set-up appointments to show clients different apartment options
• Develop effective, trusting relationships with clients, with a focus on facilitating independence and maintenance of improved physical and mental health
• Collaborate with clients to develop an individual service plan and savings budget for clients; review and update plan quarterly and upon completion of goals
• Coordinate and facilitate three two-hour sessions per week on job development skills, financial planning skills, and parenting skills
• Coordinate services with partner agencies as needed, and assistance with the completion of forms including Disability and Medi-Cal eligibility when applicable
• Responsible for tracking clients’ progress from enrollment to stabilization
• Assist with tasks pertaining to settling up workshops and programs
• Perform new client orientation, including tour appropriate facilities, review program rules and requirements
• Conduct in-home client visits and model positive attitude
• Maintain client files with vital information (i.e. SSI papers, proof of income, court papers and etc.). Update client progress on daily basis. Ensure that the needs of participants are being met in a timely manner
• Track program participation, employment and compliance. Notify Program Director when participants don’t meet the requirements
• Coordinates all services required by clients to complete program.
• Assists clients in improving home management skills, family coping parenting skills, self-esteem, anger management, stress management
• Other duties as assigned

RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES

• Maintain a safe work environment and confidentiality at all times
• Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
• Organize and prioritize multiple activities to meet all external and internal deadlines
• Maintain professional demeanor that reflects positively on the agency
• Demonstrate respect and courtesy toward others
• Able to thrive in a work environment emphasizing teamwork and collaboration
• Respond in a timely manner in all aspects of communication
• Work with minimum supervision

QUALIFICATIONS

· Current, valid California Driver’s with an acceptable driving record and reliable vehicle

· Able to transport clients in your vehicle

· Bachelor’s degree in related field (Social Work, Psychology, or other Human Services)

Must be able to successfully pass a background check (LiveScan)

· Minimum of one-year full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions

· Knowledge and experience in chemical dependency and substance abuse treatment

· Detail oriented with excellent time management, organizational, communication, interpersonal, and computer skills (Word, Excel and Outlook email).

· Able to work in a high tolerance Harm-Reduction model with members who have multiple barriers

· Able to learn quickly and work effectively with a wide range of constituencies and with minimal supervision

· Strong interpersonal and team building skills

· Self-starter with the ability to stay ahead of the curve and thrive in fast-paced work environment

· Able to obtain and maintain CPR/1st Aid certification

· Experience using HMIS

WORK ENVIRONMENT

· Field and indoor office environment

· Will necessitate working in busy and loud environments

· Will be exposed to elements like cold, heat, dust, noise and odor

· May need to bend, stoop, twist, and sit throughout the day

· Regularly required to walk or drive to different local sites throughout the day

· Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds

Benefits/Perks:

403(b) matching, Dental, Medical, Vision, Flexible spending account (Health & Child Care), Employee Assistance Program, Referral Program, Paid Time Off, Life insurance and more.

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Typical end time:

• 5PM

Typical start time:

• 8AM

Work Remotely

• No

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: In person

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