Position Summary

The Care Team Assistant position is responsible for supporting in person clinic visits, including communicating with patients prior to their visit and helping guide patients through the care experience. The Care Team Assistant gathers pertinent medical information from the patient and documents the information into the patient’s medical record. This role also helps to ensure the exam rooms are stocked, equipment and supplies are available and assists with tasks that support the effectiveness and efficiency of the team. The Care Team Assistant may also assist in scheduling and coordinating appointments, preparing schedules and other delegated duties as assigned.

This position supports both Lakeville and Northfield Urgent Care Clinics.

Key Responsibilities:

• Prepare patients for their appointments including communicating with patients in advance of their scheduled appointment as needed to ensure medical records are collected, received and available for visit if applicable.
• Perform chart prep and pre-visit planning as defined by specific clinic processes in preparation for patient visit appointments.
• Assist in the rooming process at the time of the in person visit by collecting and documenting pertinent information such as the reason for their visit, patient reported medication review, vitals collection with automated vitals machine and applicable health questionnaire
• Prepare exam rooms and stock supplies
• Communicates effectively with patients, providers and other health professionals, demonstrating comfort in person and with virtual technologies
• Checking in and checking out patients for visits which may include scheduling follow-up appointments.

Selection Criteria:

• Minimum Education: High School graduate or equivalent
• Excellent communication skills
• Proficient with technology
• Previous work in a healthcare setting preferred
• One year of customer service experience preferred
• Medical terminology preferred
• Working with an electronic health record preferred

Scope:

• 80hrs/2wks
• Monday - Friday: 11:45am - 8:00pm
• Every other weekend: 8:15am - 4:45pm, at Northfield Urgent Care Clinic
• This position with support both Lakeville and Northfield Urgent Care Clinics. The position will travel to both clinics as needed per scheduling needs.

Northfield Hospital + Clinics has a 100+ year history of providing exceptional care for our patients. We are an integrated, independent, health care system serving people throughout the Twin Cities south metro and southern Minnesota.

Here, our employees drive our success and our reputation. We value great employees, and offer competitive salaries and a variety of benefits (when hired for 40 hours/pay period or more.) It's our commitment to maintaining an excellent workforce.

In this position, we offer:

• Competitive Wages Based on Experience, $18.82-$26.57 per hour
• Shift Differential Pay
• Paid Time Off and Extended Illness Bank Accrued on First Paycheck
• Eligible for Medical, Dental, Vision, and Life Insurance benefits
• Pension Plan (PERA) with a 7.5% company match
• Tuition Reimbursement
• Employee Assistance Program
• Free On-Site Parking
• Work Perks, including cafeteria, pharmacy, and scrubs discount, cell phone, computer, and event discounts

You belong with us. Work with meaning and purpose.

Northfield Hospital + Clinics is an independent organization with over 800 employees. We are known for our positive work environment and quality patient care. We provide a full spectrum of services with our Hospital and Long Term Care Center in Northfield and primary and specialty clinics in Northfield, Lakeville, Farmington, Faribault, Lonsdale and Kenyon. Urgent Care locations in Northfield and Lakeville.