Duke University Hospital

Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 1,048 licensed inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 65 operating rooms; an endo-surgery center; a separate hospital outpatient surgical department with nine operating rooms and an extensive diagnostic and interventional radiology area. For 2021-2022, U.S. News and World Report ranked Duke University Hospital nationally in 11 adult specialties: cancer, cardiology & heart surgery, diabetes & endocrinology, ear, nose & throat, gastroenterology & GI surgery, gynecology, neurology & neurosurgery, ophthalmology, orthopedics, pulmonology & lung surgery, and urology. Duke University Hospital is also ranked first in North Carolina and first in the Raleigh-Durham area.

In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics, and outpatient surgery centers.

Call Center Representative – Food Services

Job Code: 4002

FLSA: N

Job Level: B2

Supervisory Responsibility: No

**Working Schedule 2nd Shift from 2 PM to 10:30 PM working every other weekend**

General Description of the Job Class

Perform varied clerical duties in support of general and special office activities to relieve the supervisor of clerical and routine responsibilities and to maintain an efficient and effective operation.

Duties and Responsibilities of this Level

Answer telephone; greet callers and assist them with general problems or complaints; answer questions concerning department policies and procedures; act as an office receptionist.

Schedule or arrange activities effectively; make and confirm travel arrangements as necessary; make appointments within the prescribed schedule.

File and retrieve records in accordance with established procedures and filing systems; research lost or missing records in accordance with established procedures; verify information against existing records; post information to records or ledgers.

Match records against source documents to verify the accuracy of records and compliance with rules and procedures of the appropriate system; resolve discrepancies in records by contacting the appropriate office to obtain information on the source of discrepancy and following through on changing any errors in documentation.

Review, verify and evaluate various records and reports in accordance with procedures; identify and resolve discrepancies, contacting appropriate sources of information; maintain various accounting and budgetary records; review and reconcile transactions and initiate accounting documents in accordance with standard procedure.

Order and issue supplies as appropriate.

Screen, sort and distribute incoming and outgoing mail and documents; respond to or process mail or documents in accordance with departmental procedures.

Perform routine clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, memoranda, and reports or summaries.

Prepare and/or compose routine and general correspondence in accordance with established procedures.

**Performs other related duties as required. **

Required Qualifications at this Level
Education
Work requires knowledge of basic grammar and mathematical principles normally equivalent to a high school education.

Experience
Work generally requires three months of clerical or general office support experience to become familiar with activities involved with providing routine clerical support.

Degrees, Licensure, and/or Certification
N/A

Knowledge, Skills, and Abilities
Customer Service Calculator Reception Filing Telephone Protocol Office Procedures Typing speed of 20-30 corrected words per minute may be required. Microsoft Windows and Office suite

Distinguishing Characteristics of this Level
N/A

Job Code: 00004002 ADMINISTRATIVE CLERK
Job Level: B2

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.