Teleplus Representative
Lake Zurich,IL (100% REMOTE)
Contract
This position is for 2 call center workers
Duties: Creates claim files by entering initial loss report information into the TelePlus system. - Consistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude and a pro-active customer service approach. - Capable of creating approximately 25 new claim reports in an 8 hour day, remaining in queue at least 98% of the day while ensuring "special handling” procedures are applied. - Based on loss details, identifies complex damages and escalates claim. - Responds to routine inquiries, directs other inquiries to appropriate parties. - Operates a variety of office equipment such as ACD phones, printers, personal computers, fax machines and copiers. Reports system problems to the appropriate person when there is a problem. - Keeps abreast of internal and external changes and developments. - Assists in the training of new employees. - Assists supervisor with various duties. - Recommends new and/or improved procedures to improve efficiencies. - Maintains a favorable and positive working relationship with internal and external sources. - Keeps manager informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority to manager. - Participates in special projects and performs other duties as requested.
Skills: Strong customer service skills. - Good personal computer skills/typing. - Attention to detail. Preferred: - Experience in a call center or customer service role.
Education: High school diploma and a minimum of two years iexperience in an office environment.
Job Type: Full-time
Pay: From $17.00 per hour
Schedule:
- 8 hour shift
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: Remote
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