If you are located within EL Paso, TX you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera ! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group , we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment.

Energize your career with one of Healthcare’s fastest growing companies.

You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 5 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00am – 6:pm MST. It may be necessary, given the business need, to work occasional overtime or holidays when requested by client..

Our office is located at EL Paso, TX. Employees will be required to work some days onsite and some days from home

Training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Manage assigned member caseload telephonically
• Complete home engagement visits, when telephonic outreach attempts (3), are unsuccessful.
• Create a positive experience and relationship with the member
• Keep the member out of the hospital by supporting regular visits to their primary physician
• Keep member actively engaged with their primary physician
• Support the member to ensure adherence to medication plan
• Proactively engage the member to manage their care
• Provide member education
• Help to keep members compliant with their care plans
• Partner with care team (community, providers, internal staff)
• Follows specific timeframes for communication, screening and facilitating of care team meetings with the member and the caregivers, and other members of the health care team to facilitate and coordinate the members approved plan of care.
• Documents all information gathered for the initial assessment, development of the care plan using SMART goals, implementation, monitoring, and evaluating outcomes.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Associates Degree (or higher) in Healthcare/Social Work related field
• Experience with outbound calls to members, Physician’s, and/or Providers
• Microsoft Word (ability to create, copy, edit, send & save documents)
• Microsoft Excel (ability to create, copy, edit, send & save spreadsheets)
• Microsoft Outlook (ability to create, copy, edit, send & save correspondence)
• Must be able to navigate a PC to open applications, send emails, and conduct data entry
• Bilingual fluency in English and Spanish
• Ability to travel up to 25% of the time

Preferred Qualifications:

• Bachelor's Degree (or higher) in Social Work
• Experience working in Managed Care, Behavioral Health and Substance Abuse
• Knowledge of TX Medicaid
• Familiarity with the resources available within the community
• Social work License or Certification, as required by state
• Experience in women’s and or pediatric health care setting

Telecommuting Requirements:

• Reside within EL Paso, TX
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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