Full-Time

Mon-Fri

St. John Medical Center (29000 Center Ridge Road, Westlake, OH 44145)

• Serves as SME on the Soarian registration system.
• Trains end users of the patient management system on all registration functions, query functions and upgrades to the system.
• Supports all aspects of customer service, scheduling, registration, and point of service functions.
• Performs process, operational and system monitoring and audits to ensure that efficient, cost effective work processes are in place.
• Essential Duties include Develops and conducts end user orientation and training on the registration system.
• This includes system training relating to upgrades, revisions, specialized functions and in services to address compliance issues.
• Prepares and maintains resource materials to support training exercises and classes.
• Performs daily, weekly and routine audits of registration information to identify errors and areas where education system enhancements are needed.
• Performs corrections to system information as appropriate.
• Completes QA analysis of all critical registration elements using QA audit tools to correctly identify users.
• Monitors QA phone mailbox, records all calls, makes data input corrections as necessary and responds to all callers within 24 hours.
• Performs routine system testing as requested by the Administrator.
• Monitors manual and automated systems to ensure registration data entered passes to appropriate systems.
• Maintains QA electronic files, adding and deleting users, distribution lists and folders as needed.
• Liaison with IT and S for all system related issues.
• Specifies enhancements and maintains involvement through the coding, testing and implementation stages.
• Participates in local and systemwide initiatives to promote data quality and quality improvement.
• Computes and reports statistical registration data in a variety of formats, without computational errors, spotting trends and or patterns.
• Provides frontline registration support as needed.
• Maintains in depth knowledge of PAS systems, department policies, procedures and workflows.
• Fll time 40 hours per week.
• Monday-Friday

• High School Equivalent / GED
• 5 plus years of experience
• CHAA Certified Healthcare Access Associate
• Exp in Patient Access and quality monitoring required.
• Associate or Bachelors degree, patient registration, billing systems, training exp preferred.