Account Supervisor

Relevate Health is a company made up of exceptional professionals with the business purpose of creating life-changing healthcare engagement, through our vision that every HCP communication is relevant. We are proud to be healthcare marketing experts who push ourselves, every single day, to the highest possible levels to further our purpose and exceed our goals. Our business successes have led to growth and our extraordinary culture is the cornerstone for an engaged and productive workforce.

Want to create life-changing healthcare engagement? Join our team.

Come WORK and THRIVE with us!

• Be a part of a compassionate, driven team that emphasizes open communication through our PACT Core Value of Pioneering, Accountable, Caring and Transparent
• Be a part of our FUN!Team Impact - Bringing our colleagues together to think outside the box and implement ingenious activities to involve, inspire, and facilitate positivity and caring.

Team HOPE - seeks out philanthropic opportunities so that we can proactively care, respect, help, serve, and grow.

• 2018, 2020, 2021 Finalist Cincinnati Business Courier Best Places to WORK
• 2020 & 2021 Finalist Cincinnati Enquirer Top Place to Work
• 2021 MM&M Agency 100 RELEVATE + ARTERIC #68
• Welcoming onboarding program with the focus on setting our new colleagues up for success.
• Competitive pay and top benefit program including Unlimited PTO, 401K, Pet Insurance, Health, Dental, Vision, Employer-paid STD, LTD, and Life Insurance +More!
• https://www.relevatehealth.com/
• https://www.linkedin.com/company/relevate-health/mycompany/

Job Summary:

As an Account Supervisor, you will be responsible for ensuring that all current and emerging client needs are met across multiple projects and clients. You will be the champion of the brand and work closely within a cross-functional team of strategists, project managers, creatives, developers, and partner agencies. You will be responsible for managing client relationships and driving organic growth within your client portfolio. To achieve this, you’ll have to understand the science behind the product, the brand’s commercial strategy, and the digital strategy that will drive client revenue and growth.

As part of the Client Services team, you will also collaborate with the client to identify the brand’s needs, help make data-driven strategic and tactical recommendations, document the decisions, communicate them to the team, strategize solutions, and own the final delivery of all digital projects.

Duties / Responsibilities

● Lead multiple client accounts with minimal supervision across all agency digital projects, including, digital strategy, customer experience, creative development, website and digital asset design, analytics, SEO, PPC, omni-channel marketing, and performance reporting

● Ensure that clients are delighted with every project delivery

● Manage client relationships and expectations, while driving consistent organic growth

● Manage relationships with partner agency leads to ensure optimal collaboration

● Partner with the project management team to ensure on-time, on-budget project delivery

● Maintain ongoing project status with project management by maintaining project status documents and burn reports

● Lead internal and external status meetings

● Write clear, concise emails, status reports, and conference reports

● Write SOWs in partnership with senior client services and project management teams

● Manage and report on project budget utilization

● Manage legal, regulatory, and medical review process

● Grow client relationships by proactively identifying opportunities for business development

● Participate in new business pitch team activities as needed

Skills / Qualifications:

• Demonstrates excellent interpersonal skills; Works well with others and is a team player

• Exemplifies Relevate Health’s core values: Pioneering, Accountable, Caring, Transparent

• Displays excellent time management and organization skills

• Possesses excellent verbal, written and technical communication skills, solid presentation skills

• Proactively problem solves and prioritizes with attention to detail

• Displays an entrepreneurial business spirit and thrives in a rapid growth-oriented, nimble environment where change is the norm

• firm understanding of customer experience, analytics, SEO, PPC, web development, and omni-channel marketing

Why Should You Apply?

• Be a part of a compassionate, driven team that treats you like family and emphasizes open communication through our CORE VALUES of Proactivity, Positivity, Accountability and Caring.
• Be a part of our FUN! Team Impact - Bringing our colleagues together to think outside the box and implement ingenious activities to involve, inspire, and facilitate positivity and caring. Team HOPE - seeks out philanthropic opportunities so that we can proactively care, respect, help, serve, and grow.
• Relevate has been finalist in 2018, 2020 & 2021 for Cincinnati Business Courier Best Places to WORK

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• Do you have Angency experience?
• Do you have experience with the pharmaceutical or healthcare industry?

Work Location: Remote

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